Last updated: 06/06/2024
Thank you for shopping at Expert Lighting Distribution Limited. We value your satisfaction and aim to provide high-quality catering spares. If you are not completely satisfied with your purchase, we’re here to help.
1. Returns
1.1 Eligibility for Returns:
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- You must provide proof of purchase.
1.2 Return Period:
- You have 3 days from the date you received the item to initiate a return.
1.3 Non-Returnable Items:
- Certain items are exempt from being returned, including perishable goods, customized items, and items that have been used or damaged by the customer.
1.4 Return Process:
- To initiate a return, contact our customer service at info@expertlighting.co.uk with your order details.
- Our customer service team will provide you with a return authorization and instructions on how to return your item.
2. Refunds
2.1 Refund Eligibility:
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
2.2 Refund Process:
- If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 28 days.
2.3 Partial Refunds:
- Partial refunds may be granted for items that are returned more than 3 days after delivery or items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.
3. Exchanges
3.1 Exchanging Items:
- If you need to exchange an item for a different one, contact us at info@expertlighting.co.uk. Exchanges are subject to product availability.
4. Shipping Returns
4.1 Return Shipping Costs:
- You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable.
4.2 Damaged or Incorrect Items:
- If you received a damaged or incorrect item, please notify within 2 working days of receiving and we will cover the cost of return shipping. Contact us immediately at info@expertlighting.co.uk to arrange for a return.
5. Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
Expert Lighting Distribution Limited.
info@expertlighting.co.uk
01274 722185