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Returns and Refunds

Last updated: 06/06/2024

Thank you for shopping at Expert Lighting Distribution Limited. We value your satisfaction and aim to provide high-quality catering spares. If you are not completely satisfied with your purchase, we’re here to help.

1. Returns

1.1 Eligibility for Returns:

  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • You must provide proof of purchase.

1.2 Return Period:

  • You have 3 days from the date you received the item to initiate a return.

1.3 Non-Returnable Items:

  • Certain items are exempt from being returned, including perishable goods, customized items, and items that have been used or damaged by the customer.

1.4 Return Process:

  • To initiate a return, contact our customer service at info@expertlighting.co.uk with your order details.
  • Our customer service team will provide you with a return authorization and instructions on how to return your item.

2. Refunds

2.1 Refund Eligibility:

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

2.2 Refund Process:

  • If your return is approved, we will initiate a refund to your original method of payment. The refund will be processed within 28 days.

2.3 Partial Refunds:

  • Partial refunds may be granted for items that are returned more than 3 days after delivery or items that are not in their original condition, are damaged, or are missing parts for reasons not due to our error.

3. Exchanges

3.1 Exchanging Items:

  • If you need to exchange an item for a different one, contact us at info@expertlighting.co.uk. Exchanges are subject to product availability.

4. Shipping Returns

4.1 Return Shipping Costs:

  • You will be responsible for paying for your own shipping costs for returning/exchanging your item. Shipping costs are non-refundable.

4.2 Damaged or Incorrect Items:

  • If you received a damaged or incorrect item, please notify within 2 working days of receiving and we will cover the cost of return shipping. Contact us immediately at info@expertlighting.co.uk to arrange for a return.

5. Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Expert Lighting Distribution Limited.
info@expertlighting.co.uk
01274 722185